Returns, Refunds and Exchanges Policy

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.

1. Please email info@saponificiovaresino.com to request a refund and we will assign you a tracking #.
2. Mail your returned item to:
   Saponificio Varesino Srl
   Returns Department Tracking #
   via per Cadrezzate 16
   Brebbia(VA) Italy 21020
3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Items altered will not be accepted for return or exchange.

Payment Policy

Accepted Methods of Payment:

• Paypal
• Stripe Gateway

Credit Card Charges

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.

Mailing Address For Check/Money Order

Saponificio Varesino Srl
Returns Department Tracking #
via per Cadrezzate 16
Brebbia(VA) Italy 21020

Shipping Policy

Turnaround
All orders are shipped within 48 hours Monday – Friday 8am – 5pm.

Carriers

We use the following carriers to deliver our orders:

• UPS (World)
• GLS (Italy Only)

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.